Enable CTI Softphone in Salesforce

Salesforce does not allow managed packages to enable CTI Softphone. There is an easy solution to add this feature to the objects you need it. Create a new Salesforce application, which will allow you to enable the CTI Softphone. Do not fret, this new “application” is simply a view of data already in Salesforce. So really, you’re only creating a new view. Most importantly, this new view will look and feel exactly how you prefer and your softphone will also work! Today.