The Juno Rocket Blog
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Salesforce does not allow managed packages to enable CTI Softphone. There is an easy solution to add this feature to the objects you need it. Create a new Salesforce application, which will allow you to enable the CTI Softphone. Do not fret, this new “application” is simply a view of data already in Salesforce. So really, you’re only creating a new view. Most importantly, this new view will look and feel exactly how you prefer and your softphone will also work! Today.