Agentforce from Salesforce can automate customer service tasks including helping customers locate order tracking numbers.
In this live demo, the customer is able to provide a few pieces of information in order to obtain their shipment tracking number. This is done by granting access Agentforce to examine both the Sales Order and Shipment records, in order to answer customer inquiries.
Our team is well versed in Salesforce Product Development, Implementations and Agentic Magic from Agentforce.